The Click Here: Big Fish Games has long been a popular name in the casual gaming industry, offering a wide range of games across genres like puzzles, hidden object, adventure, and more. With millions of users worldwide, it’s natural for players to encounter questions, billing concerns, or technical issues at some point. When that happens, contacting customer support becomes essential.
If you’re facing issues related to your account, game downloads, purchases, or subscriptions, this guide will walk you through everything you need to know about how to contact Big Fish Games customer support what to expect, and how to get the best assistance possible.
Understanding Big Fish Games Customer Support
Big Fish Games provides a dedicated customer support system designed to help users resolve their problems efficiently. Their support service handles a wide range of topics, including
- Technical support for game crashes or errors
- Account recovery or login issues
- Purchase verification or billing questions
- Game download or installation problems
- Subscription management for services like Big Fish Game Club
- Refund and cancellation policies
- In-game issues and bug reporting
Rather than offering traditional live phone support, Big Fish primarily uses a digital ticketing system. This allows users to submit detailed requests, which are then reviewed and responded to by the support team.
When Should You Contact Customer Support?
Before reaching out to Big Fish Games customer support, it’s important to determine whether the issue requires personal assistance or if it can be resolved through self-service options.
Contacting support is recommended in situations such as:
- You’re charged incorrectly for a game or subscription
- Your game won’t load, crashes, or freezes constantly
- You’re locked out of your Big Fish account
- You purchased a game but didn’t receive the download link
- You want to cancel or modify your Game Club subscription
- You’re unable to access purchased content on your new device
- You suspect unauthorized access to your account
- You need help processing a refund for a mistaken purchase
If your issue doesn’t fit these categories, the support website may already have a solution available in their FAQs or Help Center articles.
Exploring the Big Fish Help Center
Big Fish Games has an extensive Help Center that contains a wide variety of articles covering most common issues. Many players find quick resolutions without the need to contact support directly. The Help Center is categorized into sections like account management, game troubleshooting, billing and purchases, and more.
To use the Help Center, simply search using relevant keywords related to your issue. For instance, typing in “game crashes on launch” or “cancel Game Club” will bring up relevant guides and solutions.
The articles are written in a step-by-step format, which is helpful for users who prefer to fix issues themselves before submitting a support ticket.
Creating a Big Fish Games Support Ticket
If the Help Center doesn’t resolve your problem, the next step is to submit a request for support using the contact form. This is the primary method of reaching Big Fish’s customer service team.
To submit a support ticket, you’ll need to provide certain details, including:
- Your full name and email address associated with your Big Fish account
- A description of the issue you’re facing
- Any error messages, screenshots, or transaction IDs (if applicable)
- The name of the game involved
- The platform you’re using (Windows, macOS, iOS, Android)
Providing detailed and accurate information helps the support team understand your situation faster and offer a more effective solution.
Once you submit the form, you will receive an email confirmation. A customer support agent will respond to your query via email, usually within a few business days.
Tips for Submitting a Support Request
To ensure a quick and accurate response, it’s helpful to follow some best practices when reaching out to Big Fish Games support.
Be Clear and Concise
Avoid vague descriptions like “My game doesn’t work.” Instead, describe the issue clearly. For example: “When I try to open the game Mystery Case Files on my Android phone, the screen goes black and then crashes after ten seconds.”
Include Relevant Details
Attach any error messages, order confirmation numbers, or screenshots that help illustrate the problem. This can significantly reduce back-and-forth communication.
Use the Registered Email
Always contact support using the email tied to your Big Fish account. This helps verify your identity and speeds up the resolution process.
Check Your Spam Folder
Sometimes, responses from Big Fish support may end up in your spam or junk folder. Make sure to check these folders if you don’t receive a reply within a few days
What to Expect After Contacting Support
Once your support ticket is submitted, Big Fish will send a confirmation email with a reference number. A customer support agent will review your request and respond via email.
The time it takes to receive a response can vary depending on ticket volume and the complexity of your issue. For simple issues like billing questions or password resets, replies are usually prompt. More complex problems, such as technical game bugs, may require additional investigation and testing.
You can reply to the email thread to continue the conversation until your issue is resolved.
Troubleshooting Before Contacting Support
In some cases, you might be able to resolve the issue on your own without waiting for a support response. Here are some common troubleshooting steps that you can try:
- Restart your device and try reopening the game
- Check for game or app updates in your device’s store
- Reinstall the game or app (ensure your progress is saved before doing so)
- Clear your browser cache if using the web portal
- Confirm that your internet connection is stable
- Make sure you are logged into the correct account
These steps can often solve basic technical issues and save you
Contacting Big Fish Support for Mobile Games
If you’re playing Big Fish games on iOS or Android, support may differ slightly. Mobile versions of Big Fish games are often managed through app stores, so billing issues might need to be handled through Apple or Google Play support.
However, for in-game issues, bugs, or account-related problems, Big Fish still provides direct support through its mobile support form. You can access this by navigating to the Help or Settings section inside the game, which often includes a “Contact Support” option.
Be sure to mention that you’re a mobile user and specify your device model, operating system version, and game version in your message.
Social Media and Community Forums
While Big Fish Games does not provide direct customer support through social media, their official social pages sometimes post updates about known issues, server maintenance, or game announcements. It’s worth checking these platforms if you believe your issue might be widespread.
Big Fish also has community forums where players discuss various topics. While it is not a substitute for customer support, the forum can be useful for finding solutions to game-specific issues or connecting with other users who may have faced similar problems.
Final Thoughts
Big Fish Games has created an accessible and responsive Big Fish Games customer support system tailored for a wide range of players. Whether you’re dealing with billing confusion, login troubles, or in-game technical glitches, their support team is prepared to help.
The key to getting your issue resolved quickly is to be specific, include all relevant information, and follow any troubleshooting steps provided. While there’s no phone support or live chat currently, the digital ticketing system is effective and professional.
